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FAQ

Why should customers consider adding calamari to their menus?

  • Calamari is easily prepared, with an average cook time for calamari is 45-90 seconds.
  • Calamari is the #1 seafood appetizer on menus across the United States.
  • The average sell price for calamari is $8.95-$12.95.
  • Calamari is a high-margin item because of its low food cost (about 18-23%).
  • Calamari has been a popular and “trendy” appetizer since 1996, continuing to withstand ever-changing food trends.

How does the Town Dock clean squid?

The Town Dock cleans all squid by hand. As a best-in-class calamari supplier, we feel it is essential to clean by hand to provide our customers with the high-quality end product they’ve come to expect from the Town Dock.

What is the difference between traditionally cleaned & fully cleaned?

  • In the squid industry, we generally talk about cleaned squid as falling into two categories: “traditionally cleaned” and “fully cleaned”. The head, guts, skin, and “quill” (the backbone) of the squid are removed in both traditionally cleaned and fully cleaned squid. “Traditionally cleaned” squid means that though the head, guts, and quill are all removed from the squid, that the “wings” (or “fins”) of the squid have not been removed. “Fully cleaned” squid means that the squid’s wings have been removed in addition to its head, guts, and quill. Once a squid is fully cleaned, all that remains are its tentacles and its tube (or calamari rings that the tube has been cut into).
  • You can learn more on our Fully vs. Traditionally Cleaned page.

How does a chef create calamari rings?

Calamari rings are created from the tube of the squid. Simply lay the tube flat, horizontally, and make vertical slices along the tube at your choice of thickness.

Is calamari a sustainable seafood item?

Squid are a very abundant fishery, with most species actively managed on a quota system. This system is in place to ensure the health of fish stocks and maintain strong biomass, keeping them from being over-harvested. Most squid live about one year and one female squid can lay up to 180,000 eggs.

How can I prepare calamari?

Calamari is an extremely versatile protein that can be prepared in almost anyway. While the most traditional preparation method for calamari is frying, many restaurants and home chefs love to sauté, broil, stuff, or bake their calamari. Popular seasoning choices include: tartar sauce, marinara sauce, hot pepper rings, a lemon wedge, parmesan cheese, salt & pepper, and a garlic aioli.

Do you have any recipes?

Yes! Please visit our recipes page to see all of our delicious serving suggestions. For even more recipes, see some of our favorites at Foodnetwork.com.

What are the nutritional benefits of calamari?

Calamari is a really great protein option that can be added to salads, pasta and other grains, or seasoned and eaten on its own.

What frozen products do you offer?

We offer 4 main calamari product lines (each with different variety options of Tubes & Tentacles, Tubes Only, Rings & Tentacles, and Rings Only) – our Traditionally Cleaned, Classic, Fully Cleaned, and RI USA. We also offer calamari steaks and calamari strips.

What pack sizing do you offer?

Our cases come packed as 4×2.5lb, 10×2.5lb, and 20×2.5lb trays. Our steaks and strips come in 6x5lb packages.

What fresh fish products does Town Dock offer?

We offer a large selection of fresh fish products that are caught by our own fleet and  then carefully unloaded, sorted, cut, and packed at our waterfront location in Point Judith, Rhode Island. Varieties include Blackback Flounder, Yellowtail Flounder, Fluke (Summer Flounder), Sushi-Grade Fluke, and more. For our full list visit our Fresh Fish page.

Does the Town Dock provide squid as bait to fishermen?

The Town Dock provides bait to our vendors that unload fresh fish to Town Dock. Please contact our Purchasing Department at 401-203-7757 if you would like to become a vendor for Town Dock.

What does net weight mean?

  • At Town Dock, we package our products at net weight only.
  • When seafood is frozen, it’s often coated with a layer of ice—or “glaze”—to protect the seafood from dehydration and freezer burn.
  • Short weighting occurs when the weight of the ice glaze is included in the weight of the product sold. The amount of fish that you actually yield after deglazing—also referred to as the “yield loss”—is shorter than the purchased weight of seafood.
  • Town Dock’s Promise:
    Why do we sell by net weight? Because we want our customers to have security in knowing that the price they pay per pound for our products is the true cost of the product. It’s how we’ve always done business, and it’s how we will keep doing business for years to come. We know our customer’s trust is earned, not given, and we will continue to hold ourselves to the highest standards of service in the industry.

Do you have products other than calamari?

Absolutely. We offer a variety of fresh fish products.

What methods do you use to ship your products?

Town Dock ships by truck, air and via FedEx.

How soon before I receive my order?

Products shipped by air and FedEx usually arrive the next day. Trucked orders may have longer lead times, depending on the destination and distance traveled. Frozen LTL orders usually leave on a Friday and arrive the following week.

What is the cost for delivery?

Delivery charges vary, depending on quantity ordered and destination. Please contact us and we will be happy to help you determine the specific cost for your order.

Where do you ship your products?

We ship nationwide throughout the continental United States. Fresh orders placed before 10:30 AM EST can be air shipped nationwide to arrive at the airport the next morning. UPS shipments can be shipped to individual addresses, arriving Tuesday through Friday. UPS Saturday delivery is limited and usually carries an extra fee. Trucked orders arrive depending on schedules and distance traveled.

Do you ship direct to consumers?

To effectively manage costs, Town Dock offers wholesale pricing to our distributors, who sell to restaurants and consumers. Please contact us and we can help you find a distributor in your area.

If there is a problem with an order what should I do?

Simply contact your Town Dock sales person or call the home office at 401-789-2200.

Is there a minimum quantity for an order?

There is no minimum required to order. However, when you purchase in larger quantities, the freight chargers are often lower. Town Dock usually pays freight on orders of 3,000 pounds and up.

Do you offer a bulk discount?

Please contact your sales person to discuss bulk rates and discounts. If you do not already have a sales representative, please contact our Sales Manager, Mark Fratiello, at 401-789-2200, ext.119 for assistance.

Can I apply for credit?

Yes. You can apply for credit online or contact our Accounts Receivable department at 401-789-2200 or via email at accountsreceivable@towndock.com.

Will I be assigned a designated sales representative?

Yes, every account at Town Dock is assigned its own designated sales representative that will guide the customer through the purchasing process and will remain on the account for the duration of our partnership. Additionally, Town Dock’s dedicated support staff will be there to assist you and your sales representative to provide further guidance and assistance.

What can I expect from your customer service?

At Town Dock, a great deal of focus is placed upon customer service – your happiness and satisfaction is our #1 concern. Your designated sales representative and Town Dock’s dedicated support staff will ensure that all of your questions are answered and that you are informed about all of the Town Dock products relevant to your needs. They will help you determine which products may be the best fit for your requirements and will walk you through the purchasing process. Our responsive and friendly team makes it their top priority to see that you are satisfied with your Town Dock purchase.

Do you provide custom sell sheets?

Yes, every account that is interested in purchasing Town Dock product will be assigned their own designated sales representative who will create custom sell sheets relevant to their needs. Additionally, Town Dock’s dedicated support staff will be there to assist you and your sales representative to provide further guidance and assistance.

Do you provide training for new customers?

Yes, Town Dock makes it a priority to ensure that all new customers are informed about our products. Upon signing on as a customer, your designated sales representative and other dedicated Town Dock support staff employees will provide you with a train ing guide that you can use as a resource. Additional training is also an option for our larger customers.

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